Privacy Policy

TRIGR (Google Play: com.trigr.vieroots · App Store: Trigr-Health) · Last updated: 21 June 2026

Published on Google Play and the Apple App Store by Vieroots Wellness Solutions Private Limited (listed on Google Play as "Vieroots Wellness Solutions Pvt. Ltd.", formerly Limoverse Technologies LLC) · Operated by Vieroots Wellness Private Limited

This Privacy Policy applies to the TRIGR mobile application (Google Play package com.trigr.vieroots, published on Google Play by Vieroots Wellness Solutions Private Limited, shown on the Google Play listing as "Vieroots Wellness Solutions Pvt. Ltd." and formerly listed as Limoverse Technologies LLC; Apple App Store listing Trigr-Health, published by Vieroots Wellness Solutions Private Limited) and to the TRIGR website at trigr.vieroots.com. The Service is operated by Vieroots Wellness Private Limited (together with the publishers above, "Vieroots", "we", "us").

It explains how we collect, use, share and protect your information when you use the TRIGR app and related services (the "Service"). TRIGR provides preventive-health and wellness guidance; it is not a medical device and does not provide a medical diagnosis.

1. Information we collect

Account data: name, email, phone, age, gender, password (hashed), and authentication identifiers (including Google or Apple sign-in IDs).
Health & wellness data you provide: height, weight, goals, diet preferences, allergies, lifestyle answers, logged meals, water, steps, sleep and workouts.
Camera-derived data: face-scan vitals (heart rate, HRV, breathing, stress) and food-scan photos. Food photos are used to identify the dish and estimate nutrition.
Genetic & lab reports: EPLIMO genetic results, blood reports and gut-microbiome reports you choose to upload.
Device & usage data: device type, OS, app version, IP address, diagnostics and feature usage.
Payment data: handled by the relevant payment provider (Apple, Google or our web payment processor). We do not store full card details.

1a. Face data (face scan)

What we collect. When you run a face scan, the camera streams video to the app for 30 seconds. The app measures the tiny colour changes in your skin caused by your pulse, and from those derives heart rate, heart-rate variability, breathing and a stress indicator. This measurement happens entirely on your device. The video is never uploaded, never recorded and never leaves your phone. No face template, faceprint, facial geometry or biometric identifier is created, and we do not use face data to identify or authenticate anyone.

What is sent, and to whom. Only if you separately agree in the app, a single still photo from the scan is sent to Anthropic PBC (the Claude API) so it can return an appearance-based wellness impression (how rested or tense you look). This is optional. If you decline, every vital still works, because the vitals are measured on your device. You can turn this on or off at any time on the Face Scan screen.

Retention. The photo is transmitted for that single request and is not stored by TRIGR - not in our database, not in file storage, not in backups. Anthropic processes it to generate the response and does not retain it to train their models. What we keep is the resulting text and scores (for example "energy 72, rested 64") together with the derived vitals, stored against your account so you can see your trend over time. You can delete all of it at any time by deleting your account, which removes the associated records.

Sharing. Face data is not sold, not shared for advertising, and not shared with any third party other than Anthropic for the optional wellness read described above.

2. How we use your information

To provide and personalise the Service (your Health Score, recommendations, AI coaching, trends and reviews).
To process subscriptions, trials and billing, and to prevent fraud and automated/bot abuse.
To send reminders and notifications you have enabled.
To improve, secure and support the Service, and to meet legal obligations.

We do not sell your personal data.

3. Sensitive personal & genetic data

Health, biometric and genetic information are sensitive. We process them only to deliver the Service you request, with your consent, and apply additional safeguards. You can withdraw consent and delete this data at any time (see Section 7).

4. How we share information

We share data only with service providers who process it on our behalf under contract, including: cloud/database hosting (Supabase), AI processing for recommendations and food/vitals analysis (Anthropic, OpenAI), notifications (OneSignal), and payment providers (Apple, Google, Razorpay). We may disclose information where required by law. We do not share your data for third-party advertising.

5. Data retention

We keep your data while your account is active and as needed to provide the Service or meet legal requirements. When you delete your account, we delete or anonymise your personal data within a reasonable period, except where retention is legally required.

6. Security

We use encryption in transit and at rest, access controls and other measures to protect your data. No system is perfectly secure, but we work to safeguard your information.

7. Your rights & choices

Access, correct or export your data.
Delete your account and data from within the app (Profile → Delete account) or by emailing us.
Withdraw consent, and manage notification and camera permissions in your device settings.

We honour applicable rights under India's Digital Personal Data Protection Act, 2023 and the GDPR where relevant.

8. Children

TRIGR is intended for adults aged 18 and over and is not directed to children. We do not knowingly collect data from anyone under 18.

9. International transfers

Your data may be processed in countries other than yours by our providers, with appropriate safeguards in place.

10. Changes

We may update this policy and will post the new version with a revised date. Material changes will be notified in-app.

11. Contact

TRIGR (com.trigr.vieroots) - operated by Vieroots Wellness Private Limited; published on Google Play and on the Apple App Store by Vieroots Wellness Solutions Private Limited (shown on Google Play as "Vieroots Wellness Solutions Pvt. Ltd.", formerly Limoverse Technologies LLC). Email privacy@vieroots.com. For grievances, contact our Grievance Officer at the same address.